Refund policy

Refund Policy

Last updated: May 19, 2026

30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return
To start a return, contact us at support@luckygleepet.com. Please contact us before returning any item. We will provide the correct return address and clarify who covers the return shipping based on your situation. Items sent back to us without first requesting a return will not be accepted.

We recommend using a trackable shipping service and keeping the return tracking number. We are not responsible for returned items lost in transit without proof of delivery.

Order Cancellations
- Orders cancelled before shipment will receive a full refund.
- Orders already shipped cannot be cancelled. Please follow the return process after receiving the item.

Return Shipping Costs
- If the return is due to a product quality issue, defect, or our error, we will cover the return shipping cost and provide a prepaid return shipping label.
- For all other reasons, the customer is responsible for return shipping costs. Original shipping costs are non-refundable.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items
Returns or exchanges of products in the following categories will not be accepted (unless received damaged or defective):
- Opened filter cartridges (due to hygiene reasons)
- Items marked as "Final Sale" on the product page

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@luckygleepet.com.

Final Clause
We stand behind our products and always want you and your pets to be happy. However, we reserve the right to limit or deny refunds, store credits, and replacements in the following situations:
- Returns that do not meet the conditions outlined in this policy
- Suspected abuse, fraud, or excessive return patterns
- Items returned without prior authorization
- Returns initiated more than 30 days after delivery

This helps us continue offering fair policies to all our customers.

Contact
For any questions regarding returns or refunds, please contact us at support@luckygleepet.com.