Shipping policy

Shipping Policy

Last updated: May 19, 2026

Delivery Scope
We currently ship to the contiguous 48 United States (Alaska, Hawaii, and overseas territories are not available at this time). All orders are dispatched from our international fulfillment partner in Asia via Sizheng Shuntu (四正顺途). Full tracking is available via our website or the carrier's tracking system.

Order Processing
Orders are processed within 1–2 business days. Orders placed after 17:00 (China Standard Time) will be processed the next business day. A tracking number will be sent to your email within 24 hours of shipment.

Estimated Delivery Time
Estimated delivery to the contiguous United States: 6–13 business days. Delays may occasionally occur due to holidays, customs processing, or severe weather conditions. We appreciate your patience in such cases.

Free Shipping
We offer free standard shipping on all orders over $99. For orders under $99, a flat shipping fee will be applied at checkout.

Shipping Fee Calculation
Shipping fees are calculated based on the greater of actual weight or dimensional weight (Length × Width × Height / 6000, in cm). No hidden fees — the shipping cost you see at checkout is final.

Lost or Damaged Packages
- Lost Packages: If your package is not delivered within 15 days of the estimated delivery date, please contact us. We will investigate with the carrier and offer a full refund or free reshipment.
- Damaged Packages: Please inspect your package upon receipt. If the item is damaged, contact us within 48 hours with photos of the packaging, product, and shipping label. We will arrange a refund or replacement.

Non-Covered Situations
We are not responsible for delivery issues caused by:
- Incorrect or incomplete shipping address provided by the customer
- Recipient unavailable at the time of delivery
- Customs delays beyond our control
- Force majeure events (natural disasters, severe weather, etc.)

Policy Updates
This shipping policy may be updated from time to time. Changes will be posted on this page and take effect immediately upon posting.

Contact
For any questions about shipping, please contact us at support@luckygleepet.com. We aim to respond within 24 business hours.